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General Category => General Discussion => Topic started by: Steven on February 17, 2014, 08:45:27 AM

Title: Garmin connect problems
Post by: Steven on February 17, 2014, 08:45:27 AM

My Garmin Connect software has been getting more problematic over the past few weeks.  I have gone from normal operation to having to manually upload to it now not recognising the file and looking for a programme to open it. I have reloaded the connect software and emailed their tech support ( 3 day turnaround for emails - now on day 7!).  I can still upload manually to Strava.

Any suggestions?

Title: Re: Garmin connect problems
Post by: Chris M on February 17, 2014, 09:24:34 AM

I had the same problem with mine to the point where finaly my computer did not recognise the Garmin. Having googled the problem, I ended up doing, a manufacturers setting restore to my Garmin which finally got it working, and  then not allowed it to update the software. Touch wood since then it has been working ok

Title: Re: Garmin connect problems
Post by: Rob Jones on February 17, 2014, 10:56:27 AM

Same problem Steven. Mine uploaded and downloaded fine for about a year. Then it stopped. I had months of email exchanges with customer services, re-installing all sorts of downloads and pluggins. Nothing worked and the advice was terrible. Since then I download all rides as manual files. It isn't really that different mind. It just picks up a file that you have to select rather than doing it automatically. Only problem is you cannot upload manually in the same way. So I cannot create courses and training plans and upload to my Garmin as I used to be able to. Please let me know if you find a solution. If you do master reset am I correct in thinking you lose Garmin settings but not your rides that have already been downloaded to your account?

Title: Re: Garmin connect problems
Post by: Chris M on February 23, 2014, 06:14:42 PM

Unfortunately you are right Rob, a real  pain setting it up again!

Title: Re: Garmin connect problems
Post by: Jason T on April 20, 2014, 11:18:23 AM

The other day one of the computers reported a problem reading data from my Garmin 500.

I've not experienced this problem but it might be worthwhile trying;

1. Run a Check Disk on the Garmin:
http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

2. Download, Install and run the new Garmin Express against your device and ensure it's up-to-date;
http://software.garmin.com/en-GB/express.html

3. If the problem persists then try a different browser, perhaps Google Chrome or Firefox just to test against the upload procedure ~ Google Chrome operates differently using two different computer configurations for me.

Edit: You could always check against the plugin as well:
http://software.garmin.com/en-GB/gcp.html

Worth a shot if it's causing some grief.